Tag
Best Practices
6 posts.
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Byte #15: Display Business Rules & g_scratchpad
One of the core principles to maintain optimal performance in ServiceNow is: Minimize round trip server calls from client scripts.…
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Byte #12: How to Export an Update Set
There’s numerous situations that require developers to backup their ServiceNow configurations: cloning over an environment, uploading work to ShareNow, and…
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Byte #10: Triggering Notifications from Workflows
There’s more than one way to send out notifications from a Change or Service Catalog workflow… what’s the best way?…
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Byte #9: Properly Granting Permissions…
The Problem There’s a number of ways to dole out roles and privileges in the system, but which will result…
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Byte #7: Workflows should never contain current.update()
The Scenario You’re using a script activity in the Change Workflow to look up the value of a particular field…
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Byte #6: Store Sys IDs in User Preferences
The Situation Often times a script will need to reference a particular group (such as an advanced approval script). Best…