Tag
ServiceNow
17 posts.
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Advantages of ServiceNow Flow Designer over Workflows
Flow Designer has slowly crept onto the scene of ServiceNow development over the past two years. It’s important to understand…
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How a Ticketing System Can Dig you out of Email Overload
Quick ticketing systems can save you money, time, and effort. We all know that email has been around for decades…
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Major New Features Coming in ServiceNow’s New York Release
In July 2019, ServiceNow introduced the New York version, their second major release of this year. As usual for the…
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Bit #4: Client vs. Server
I recently had the privilege of teaching a very smart person I know all about ServiceNow. Because they were not from…
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Byte #15: Display Business Rules & g_scratchpad
One of the core principles to maintain optimal performance in ServiceNow is: Minimize round trip server calls from client scripts.…
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Byte #13: Requested For as a Variable
In the Service Catalog, it’s almost *always* necessary to ask who the request is actually for, after all, someone might…
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Byte #12: How to Export an Update Set
There’s numerous situations that require developers to backup their ServiceNow configurations: cloning over an environment, uploading work to ShareNow, and…
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Bit #3: Email Filter for Sub Production Instances
During an implementation of Service-Now, it’s very helpful to be able to test out email notifications with a small group…
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Byte #11: Company Specific Logos
Different ServiceNow users can see different header logos and text while using the same instance… let’s talk about how it’s…
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Byte #10: Triggering Notifications from Workflows
There’s more than one way to send out notifications from a Change or Service Catalog workflow… what’s the best way?…
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Byte #9: Properly Granting Permissions…
The Problem There’s a number of ways to dole out roles and privileges in the system, but which will result…
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Byte #8: Magical Left Hand Nav Shortcuts
Left Hand Nav Shortcuts .list Type in a table name followed by “.list” to be taken directly to a list…
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Byte #7: Workflows should never contain current.update()
The Scenario You’re using a script activity in the Change Workflow to look up the value of a particular field…
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Byte #6: Store Sys IDs in User Preferences
The Situation Often times a script will need to reference a particular group (such as an advanced approval script). Best…
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Byte #3: How to Use Background Scripts
Note: This is an updated blog post from 4 years ago on my personal blog. I’ve reviewed it for accuracy…
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Byte #2: GlideAggregate Examples
Note: This was originally posted on my personal blog back on 2014. However, I’ve reviewed it for accuracy and found…
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Byte #1: Getting Distinct Records
Note: This is a repurposed post from my old personal blog — however I’ve reviewed everything, and it’s still relevant, and Kingston compatible!…