Notes, walkthroughs, and tips on ServiceNow administration, development, and process.https://finite-partners.com/en-ushttps://finite-partners.com/blog/data-filtration-part-1/https://finite-partners.com/blog/data-filtration-part-1/Wed, 12 Apr 2023 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/data-filtration-part-2/https://finite-partners.com/blog/data-filtration-part-2/Wed, 12 Apr 2023 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/utah-themes-and-theme-builder/https://finite-partners.com/blog/utah-themes-and-theme-builder/The Utah release brings a couple of nice changes in the area of theming. The Dark Theme applies to more…Mon, 13 Mar 2023 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/toggle-on-off-for-the-next-experience/https://finite-partners.com/blog/toggle-on-off-for-the-next-experience/You can add a Preference option for users to disable or enable Next Experience for themselves, even though this option…Fri, 10 Feb 2023 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/working-in-scope-administrator-introduction/https://finite-partners.com/blog/working-in-scope-administrator-introduction/Scope provides protection for application resources on the ServiceNow® platform. It controls what an application is allowed to interact with…Fri, 10 Feb 2023 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/scheduled-jobs-introduction/https://finite-partners.com/blog/scheduled-jobs-introduction/Scheduled Jobs provide a way to automatically run activities at certain times on the ServiceNow® platform – to schedule updates,…Fri, 14 Oct 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/system-properties-introduction/https://finite-partners.com/blog/system-properties-introduction/The ServiceNow® platform has many settings that control how it behaves, a good number being through System Properties. As an…Fri, 14 Oct 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/quick-theming-for-the-next-experience/https://finite-partners.com/blog/quick-theming-for-the-next-experience/This article covers the high points of creating user-selectable themes when enabling San Diego’s Next Experience. While this mostly covers…Fri, 26 Aug 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/introduction-to-event-notifications/https://finite-partners.com/blog/introduction-to-event-notifications/Thu, 11 Aug 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/data-lookup-tables/https://finite-partners.com/blog/data-lookup-tables/A data lookup provides a way to set a field value based on other values on a record. You have…Fri, 05 Aug 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/view-rules-introduction/https://finite-partners.com/blog/view-rules-introduction/Thu, 21 Jul 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/how-to-set-up-view-rules/https://finite-partners.com/blog/how-to-set-up-view-rules/Introduction: Reviewing some View basics Form and list views can display records in ways that fit different uses. For instance,…Fri, 15 Jul 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/basic-introduction-to-notifications/https://finite-partners.com/blog/basic-introduction-to-notifications/Fri, 08 Jul 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/advanced-business-rules-before-query/https://finite-partners.com/blog/advanced-business-rules-before-query/Business rules that use the “Advanced” checkbox are frequently set to run on Insert or Update, but there are a…Wed, 06 Jul 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/advanced-business-rules-display/https://finite-partners.com/blog/advanced-business-rules-display/Business rules fire on database activity or interaction with the database. A “display” business rule fires when the data for…Wed, 29 Jun 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/dictionary-and-dictionary-override/https://finite-partners.com/blog/dictionary-and-dictionary-override/Does a field need to be changed to read-only, mandatory, or has a particular value or another setting?  You can…Fri, 13 May 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/how-to-add-the-email-client-option-to-a-form/https://finite-partners.com/blog/how-to-add-the-email-client-option-to-a-form/You might have noticed that Incident and Change, by default, have an option to compose an email manually.  It is…Thu, 05 May 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/quick-messages/https://finite-partners.com/blog/quick-messages/You may have found it handy to use the Email Client, which is opened by selecting “Email” from “More options”…Wed, 04 May 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/defined-related-lists/https://finite-partners.com/blog/defined-related-lists/Related Lists in General A related list is a display of records that have some association with the record you…Thu, 21 Apr 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/client-scripts-introduction/https://finite-partners.com/blog/client-scripts-introduction/Thu, 07 Apr 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/business-rules-advanced-checkbox-examples/https://finite-partners.com/blog/business-rules-advanced-checkbox-examples/Wed, 23 Mar 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/business-rules-introduction/https://finite-partners.com/blog/business-rules-introduction/Thu, 17 Mar 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/an-introduction-to-adding-field-styles/https://finite-partners.com/blog/an-introduction-to-adding-field-styles/Have you ever wanted to make a field pop out on the form? Or maybe it would be helpful to…Tue, 08 Mar 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/an-example-of-ui-action/https://finite-partners.com/blog/an-example-of-ui-action/Fri, 25 Feb 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/workspace-landing-pages-part-2-tips-on-working-with-components/https://finite-partners.com/blog/workspace-landing-pages-part-2-tips-on-working-with-components/Fri, 18 Feb 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/workspace-landing-pages-pt-1-introduction-to-configuration/https://finite-partners.com/blog/workspace-landing-pages-pt-1-introduction-to-configuration/Wed, 09 Feb 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/tips-on-configuring-workspace-landing-pages/https://finite-partners.com/blog/tips-on-configuring-workspace-landing-pages/This brief article follows up on our “How to Add Landing Pages to Workspaces” article that walked through the basic…Thu, 27 Jan 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/how-to-add-landing-pages-to-workspaces/https://finite-partners.com/blog/how-to-add-landing-pages-to-workspaces/Workspaces are a newer way of interacting with records and reports in ServiceNow. You may have experienced their look and…Fri, 21 Jan 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/how-to-create-a-data-policy-2/https://finite-partners.com/blog/how-to-create-a-data-policy-2/Fri, 07 Jan 2022 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/how-to-create-a-data-policy/https://finite-partners.com/blog/how-to-create-a-data-policy/Fri, 17 Dec 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/how-to-add-a-reference-field/https://finite-partners.com/blog/how-to-add-a-reference-field/This video walks through adding a simple Reference field and then making it dependent on another field.Wed, 15 Dec 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/importing-data-excel-to-servicenow/https://finite-partners.com/blog/importing-data-excel-to-servicenow/In this tutorial, we will be importing data from excel into a ServiceNow table. Here is what our Excel sheet…Fri, 10 Dec 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/the-modern-workplace-remote-work-putting-people-first/https://finite-partners.com/blog/the-modern-workplace-remote-work-putting-people-first/FROM THE EMPLOYEE: Adapting to working through a global pandemic was a chaotic transition, at first. The authoritarian structure of…Wed, 10 Nov 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/how-to-set-up-a-calendar-invitation-notification/https://finite-partners.com/blog/how-to-set-up-a-calendar-invitation-notification/If you are an administrator who is familiar with setting up Email Notifications, you may come across a need to…Fri, 05 Nov 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/performance-analytics-training-series-adding-breakdowns-to-automated-indicators/https://finite-partners.com/blog/performance-analytics-training-series-adding-breakdowns-to-automated-indicators/Enhancing the data represented by your automated indicators can be done by adding a breakdown. Breakdowns enable you to filter…Wed, 27 Oct 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/performance-analytics-training-series-formula-indicators/https://finite-partners.com/blog/performance-analytics-training-series-formula-indicators/Unlike automated indicators, formula indicators do not directly use an indicator source. Formula indicators are comprised of data from one…Wed, 27 Oct 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/performance-analytics-training-series-adding-conditions-to-an-automated-indicator/https://finite-partners.com/blog/performance-analytics-training-series-adding-conditions-to-an-automated-indicator/Once your automated indicator is built, you can add conditions for a more specific indicator score. In the previous example,…Fri, 15 Oct 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/performance-analytics-training-series-adding-jobs-to-automated-indicators/https://finite-partners.com/blog/performance-analytics-training-series-adding-jobs-to-automated-indicators/Jobs are functionalities of automated indicators that serve an essential purpose: automatic, scheduled data collection. Jobs automate the data reporting…Fri, 08 Oct 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/performance-analytics-training-series-automated-indicators/https://finite-partners.com/blog/performance-analytics-training-series-automated-indicators/Once you have built or selected your indicator source, you can create an automated indicator. Automated indicators are the most…Fri, 08 Oct 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/performance-analytics-training-series-indicator-sources/https://finite-partners.com/blog/performance-analytics-training-series-indicator-sources/The first component of building reports in Performance Analytics is called an indicator source. Indicator sources specify the table, frequency…Fri, 01 Oct 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/performance-analytics-training-series/https://finite-partners.com/blog/performance-analytics-training-series/Welcome to Learning Performance Analytics! Performance Analytics is a convenient way to provide dynamic, real-time data visualizationsthat provide value to…Fri, 24 Sep 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/how-to-copy-a-workflow/https://finite-partners.com/blog/how-to-copy-a-workflow/In this video, we will explain how you can create a copy of a workflow.Thu, 09 Sep 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/how-to-create-a-many-to-many-relationship/https://finite-partners.com/blog/how-to-create-a-many-to-many-relationship/In this video, we will walk through how easy it is to create a many-to-many relationship.Thu, 09 Sep 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/how-to-customize-your-servicenow-instance-so-it-stands-out/https://finite-partners.com/blog/how-to-customize-your-servicenow-instance-so-it-stands-out/If you work in more than one ServiceNow system or even need to visually distinguish between a development and a…Thu, 09 Sep 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/how-to-create-a-related-list/https://finite-partners.com/blog/how-to-create-a-related-list/In this video, we are discussing the process of creating related lists.Thu, 09 Sep 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/create-a-left-hand-navigation-link/https://finite-partners.com/blog/create-a-left-hand-navigation-link/A left-hand navigation link provides easy access to modules within applications. This helps users to quickly find information and services.…Fri, 06 Aug 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/many-to-many-relationship/https://finite-partners.com/blog/many-to-many-relationship/There are three ways to relate tables in ServiceNow. A one-to-one relationship would be used when a record from one…Fri, 06 Aug 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/now-learning/https://finite-partners.com/blog/now-learning/If you are new to ServiceNow and overwhelmed by the power of this platform, I suggest registering for a course…Thu, 05 Aug 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/favorites-series-part-4-how-to-customize-favorites/https://finite-partners.com/blog/favorites-series-part-4-how-to-customize-favorites/Now that you have created favorites from applications, modules, lists, and records – you may want to add a little…Tue, 20 Apr 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/favorites-series-part-3-how-to-create-a-favorite-from-a-record/https://finite-partners.com/blog/favorites-series-part-3-how-to-create-a-favorite-from-a-record/In our previous video, we covered how convenient creating a favorite list can be. What if there is a particular…Wed, 14 Apr 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/favorites-series-part-2-how-to-create-a-favorite-from-a-list-view/https://finite-partners.com/blog/favorites-series-part-2-how-to-create-a-favorite-from-a-list-view/ServiceNow gives users the ability to “Save” a filtered list and depending on roles that filtered list can be saved…Wed, 07 Apr 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/favorites-series-part-1-how-to-create-a-favorite-from-a-module-or-application/https://finite-partners.com/blog/favorites-series-part-1-how-to-create-a-favorite-from-a-module-or-application/The first favorite feature we’ll explore is the ability to signify an application or module as a favorite. Is there…Tue, 30 Mar 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/introduction-to-the-favorites-series/https://finite-partners.com/blog/introduction-to-the-favorites-series/In the ServiceNow environment, a favorite is defined as a frequently used application, catalog item, list, report, or another such…Wed, 24 Mar 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/how-to-enable-input-validation-on-catalog-item-variables/https://finite-partners.com/blog/how-to-enable-input-validation-on-catalog-item-variables/Fri, 19 Mar 2021 00:00:00 GMTUncategorizedZach Iveyhttps://finite-partners.com/blog/sending-rest-messages-to-external-systems/https://finite-partners.com/blog/sending-rest-messages-to-external-systems/If you are creating any integration involving an external system, you will most likely need to send a request to…Fri, 12 Mar 2021 00:00:00 GMTUncategorizedZach Iveyhttps://finite-partners.com/blog/global-variables/https://finite-partners.com/blog/global-variables/Pass a Variable from Item to Tasks At the core, catalog items are made up of variables and workflows. These…Fri, 05 Mar 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/servicenows-guided-tours/https://finite-partners.com/blog/servicenows-guided-tours/ServiceNow has a unique feature set for end users to take a journey through the environment.  ServiceNow’s guided tour is…Fri, 05 Feb 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/the-guided-tour-designer/https://finite-partners.com/blog/the-guided-tour-designer/Become an artist while utilizing the Guided Tour Designer to bring your creation to life.  In our previous blog post,…Fri, 05 Feb 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/how-to-create-a-custom-asset-ci-field-mapping/https://finite-partners.com/blog/how-to-create-a-custom-asset-ci-field-mapping/Learn how to create a custom asset-CI field mapping in ServiceNow.Sat, 23 Jan 2021 00:00:00 GMTDevelopmentGarrett Griffin-Moraleshttps://finite-partners.com/blog/how-to-customize-your-ui-homepage-to-include-an-update-set-application-picker-in-the-header/https://finite-partners.com/blog/how-to-customize-your-ui-homepage-to-include-an-update-set-application-picker-in-the-header/As a developer, I’m always looking for methods to make my work more efficient. The ability to select an update…Sat, 23 Jan 2021 00:00:00 GMTDevelopmentGarrett Griffin-Moraleshttps://finite-partners.com/blog/service-portal-widget-communication/https://finite-partners.com/blog/service-portal-widget-communication/For the most part, widgets on the service portal are very self-contained. Widgets have their own scope, and most of…Tue, 05 Jan 2021 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/stay-social-and-distant-with-live-feed/https://finite-partners.com/blog/stay-social-and-distant-with-live-feed/“Live Feed” is a very exciting feature that provides a social platform for its users through the ServiceNow instance. Social…Wed, 16 Dec 2020 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/how-to-find-your-servicenow-certification-information/https://finite-partners.com/blog/how-to-find-your-servicenow-certification-information/A quick video guide on how to find your ServiceNow Certification information to provide to your employer for the ServiceNow…Thu, 23 Apr 2020 00:00:00 GMTProcessBitGarrett Griffin-Moraleshttps://finite-partners.com/blog/update-incident-auto-close-time-in-servicenow/https://finite-partners.com/blog/update-incident-auto-close-time-in-servicenow/Quickly learn how to update how many days an Incident stays in the Resolved state in ServiceNow.Thu, 23 Apr 2020 00:00:00 GMTDevelopmentByteGarrett Griffin-Moraleshttps://finite-partners.com/blog/preparing-for-the-k20-hackathon/https://finite-partners.com/blog/preparing-for-the-k20-hackathon/It’s spring-time and for those of us in the ServiceNow ecosystem, it’s conference season! K20 will be quite different this…Wed, 22 Apr 2020 00:00:00 GMTNews and EventscreatorconDevelopmenthackathonLearningGarrett Griffin-Moraleshttps://finite-partners.com/blog/servicenow-orlando-release-five-special-features/https://finite-partners.com/blog/servicenow-orlando-release-five-special-features/Last month, ServiceNow’s Orlando release was made available to all customers. We have been hearing about the major features, such…Wed, 01 Apr 2020 00:00:00 GMTDevelopmentArchitectureRelease NotesGarrett Griffin-Moraleshttps://finite-partners.com/blog/using-glideexcelparser-for-bulk-ordering-of-assets/https://finite-partners.com/blog/using-glideexcelparser-for-bulk-ordering-of-assets/At times there is a need to allow users to prepare data offline for later use in the system. One…Tue, 17 Mar 2020 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/servicenow-clone-data-preserver-what-is-it-and-why-do-i-care/https://finite-partners.com/blog/servicenow-clone-data-preserver-what-is-it-and-why-do-i-care/In some cases, when you are about to clone an instance, it is necessary to preserve the data. There can…Tue, 10 Mar 2020 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/update-set-best-practices/https://finite-partners.com/blog/update-set-best-practices/In the ServiceNow environment, an update set is defined as a group of customizations that users can move from one…Tue, 03 Mar 2020 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/understanding-advanced-work-assignment-not-every-servicenow-module-uses-groups/https://finite-partners.com/blog/understanding-advanced-work-assignment-not-every-servicenow-module-uses-groups/With the ServiceNow Advanced Work Assignment (AWA) application, work is directly delivered to agents’ inboxes, so they don’t have to…Tue, 25 Feb 2020 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/servicenow-hr-system-of-engagement-not-a-system-of-record/https://finite-partners.com/blog/servicenow-hr-system-of-engagement-not-a-system-of-record/ServiceNow’s HR management application is a solution that can naturally and easily extend into any enterprise’s HR department. It is…Tue, 18 Feb 2020 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/importance-of-knowledge-management-and-different-options/https://finite-partners.com/blog/importance-of-knowledge-management-and-different-options/When employees or customers experience an issue, many of them will try to find an answer themselves, instead of contacting…Tue, 11 Feb 2020 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/why-finite-is-switching-from-webex-to-zoom/https://finite-partners.com/blog/why-finite-is-switching-from-webex-to-zoom/When it comes to selecting the right software for video conferencing and collaboration, users take different factors into account, such…Tue, 04 Feb 2020 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/slack-for-servicenow/https://finite-partners.com/blog/slack-for-servicenow/ServiceNow is a software that’s quite popular among teams whose work revolves around fielding inquiries, such as customer service, HR,…Tue, 28 Jan 2020 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/key-servicenow-security-integrations/https://finite-partners.com/blog/key-servicenow-security-integrations/ServiceNow customers get additional value because they have the option to integrate various third-party applications. Visit the ServiceNow Store to…Tue, 21 Jan 2020 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/email-filter-for-sub-production-instances/https://finite-partners.com/blog/email-filter-for-sub-production-instances/Out-of-box, ServiceNow prevents end-users from receiving emails from sub-production instances. It would be confusing to have received notifications for approvals…Tue, 14 Jan 2020 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/what-are-record-producers-vs-catalog-items/https://finite-partners.com/blog/what-are-record-producers-vs-catalog-items/A collection of discrete catalog items is what makes an overall catalog. A Record producer provides a non-ITIL user the…Tue, 07 Jan 2020 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/batching-update-sets-vs-merging-update-sets/https://finite-partners.com/blog/batching-update-sets-vs-merging-update-sets/A group of configuration changes that users can move from one instance to another is called an update set. Thanks…Tue, 31 Dec 2019 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/overview-of-the-servicenow-security-operations-modules/https://finite-partners.com/blog/overview-of-the-servicenow-security-operations-modules/Enterprises are finding it more challenging to keep up with so many manual workflows between IT and security. When manual…Tue, 24 Dec 2019 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/servicenow-a-single-pane-of-glass/https://finite-partners.com/blog/servicenow-a-single-pane-of-glass/ServiceNow’s IT Operations Management (ITOM) can seamlessly integrate event management with an enterprise’s existing IT Service Management (ITSM) processes to…Tue, 17 Dec 2019 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/inbox-zero-is-the-only-way-to-be/https://finite-partners.com/blog/inbox-zero-is-the-only-way-to-be/With a constant stream of emails that flood your email inbox on a daily basis, it is difficult to stay…Tue, 10 Dec 2019 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/the-importance-of-quick-responses-for-customer-service-in-the-digital-age/https://finite-partners.com/blog/the-importance-of-quick-responses-for-customer-service-in-the-digital-age/Customers have always been the lifeblood of every business, and keeping them happy is important for building a business. However,…Tue, 03 Dec 2019 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/defining-your-servicenow-roadmap/https://finite-partners.com/blog/defining-your-servicenow-roadmap/Having a ServiceNow roadmap is essential because it will help you stay focused on where you are going. A roadmap…Tue, 26 Nov 2019 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/benefits-of-scoped-apps-in-servicenow-and-when-to-use-them/https://finite-partners.com/blog/benefits-of-scoped-apps-in-servicenow-and-when-to-use-them/Every ServiceNow application has its own application scope that determines which of its resources are available to all the other…Tue, 19 Nov 2019 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/advantages-of-servicenow-flow-designer-over-workflows/https://finite-partners.com/blog/advantages-of-servicenow-flow-designer-over-workflows/Flow Designer has slowly crept onto the scene of ServiceNow development over the past two years. It’s important to understand…Tue, 22 Oct 2019 00:00:00 GMTDevelopmentDevelopmentFlow DesignerServiceNowWorkflowsGarrett Griffin-Moraleshttps://finite-partners.com/blog/how-a-ticketing-system-can-dig-you-out-of-email-overload/https://finite-partners.com/blog/how-a-ticketing-system-can-dig-you-out-of-email-overload/Quick ticketing systems can save you money, time, and effort. We all know that email has been around for decades…Tue, 15 Oct 2019 00:00:00 GMTProcessServiceNowGarrett Griffin-Moraleshttps://finite-partners.com/blog/why-finite-partners-is-a-great-place-to-work/https://finite-partners.com/blog/why-finite-partners-is-a-great-place-to-work/What makes a great workplace? We are not talking about employee benefits, amenities, salary, vacation time, nice offices, lunches, or…Tue, 08 Oct 2019 00:00:00 GMTNews and EventsFinite PartnersGarrett Griffin-Moraleshttps://finite-partners.com/blog/inbound-email-helper-for-domain-separated-instances/https://finite-partners.com/blog/inbound-email-helper-for-domain-separated-instances/In Domain Separated instances, the need often arises to create tasks from emails sent in by individuals that aren’t users…Mon, 07 Oct 2019 00:00:00 GMTDevelopmentShareUpdate SetsGarrett Griffin-Moraleshttps://finite-partners.com/blog/major-new-features-coming-in-servicenows-new-york-release/https://finite-partners.com/blog/major-new-features-coming-in-servicenows-new-york-release/In July 2019, ServiceNow introduced the New York version, their second major release of this year. As usual for the…Tue, 01 Oct 2019 00:00:00 GMTNews and EventsNew YorkReleasesServiceNowUpgradesGarrett Griffin-Moraleshttps://finite-partners.com/blog/asset-ci-utilities/https://finite-partners.com/blog/asset-ci-utilities/This is a set of 3 simple utilities created to help make the management of CI and Asset relationships easier.Thu, 26 Sep 2019 00:00:00 GMTDevelopmentDevelopmentShareUtilityGarrett Griffin-Moraleshttps://finite-partners.com/blog/developer-search-3-2/https://finite-partners.com/blog/developer-search-3-2/Stop Scratching Your Head On a daily basis, a ServiceNow developer has the need to locate the source of functionality…Wed, 25 Sep 2019 00:00:00 GMTDevelopmentDevelopmentGarrett Griffin-Moraleshttps://finite-partners.com/blog/bite-17-password-vs-password2/https://finite-partners.com/blog/bite-17-password-vs-password2/There’s two types of password fields in ServiceNow — this goes both for creating a new field, and creating a new system property. Here’s the skinny on how they’re different and how to use them…Tue, 15 Jan 2019 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/byte-16-using-sameas-in-gliderecord-queries/https://finite-partners.com/blog/byte-16-using-sameas-in-gliderecord-queries/A few versions ago, ServiceNow added the ability in filters to query for records where one field was “the same as” another field…Tue, 15 Jan 2019 00:00:00 GMTUncategorizedGarrett Griffin-Moraleshttps://finite-partners.com/blog/bit-4-client-vs-server/https://finite-partners.com/blog/bit-4-client-vs-server/I recently had the privilege of teaching a very smart person I know all about ServiceNow. Because they were not from…Tue, 27 Feb 2018 00:00:00 GMTUncategorizedBitClientServerServiceNowGarrett Griffin-Moraleshttps://finite-partners.com/blog/byte-15-display-business-rules-g_scratchpad/https://finite-partners.com/blog/byte-15-display-business-rules-g_scratchpad/One of the core principles to maintain optimal performance in ServiceNow is: Minimize round trip server calls from client scripts.…Mon, 26 Feb 2018 00:00:00 GMTUncategorizedBest PracticesBusiness RulesByteDevelopmentg_scratchpadServiceNowGarrett Griffin-Moraleshttps://finite-partners.com/blog/byte-14-deleting-tables-does-not-transfer-in-update-sets/https://finite-partners.com/blog/byte-14-deleting-tables-does-not-transfer-in-update-sets/Simply put: As of Eureka Patch 5, deleting tables does NOT transfer in Update Sets, so be prepared. Steps to delete…Mon, 26 Feb 2018 00:00:00 GMTUncategorizedByteDevelopmentUpdate SetsGarrett Griffin-Moraleshttps://finite-partners.com/blog/byte-13-requested-for-as-a-variable/https://finite-partners.com/blog/byte-13-requested-for-as-a-variable/In the Service Catalog, it’s almost *always* necessary to ask who the request is actually for, after all, someone might…Fri, 23 Feb 2018 00:00:00 GMTUncategorizedByteDevelopmentService CatalogServiceNowGarrett Griffin-Moraleshttps://finite-partners.com/blog/byte-12-how-to-export-an-update-set/https://finite-partners.com/blog/byte-12-how-to-export-an-update-set/There’s numerous situations that require developers to backup their ServiceNow configurations: cloning over an environment, uploading work to ShareNow, and…Fri, 23 Feb 2018 00:00:00 GMTUncategorizedBest PracticesByteDevelopmentServiceNowUpdate SetsGarrett Griffin-Moraleshttps://finite-partners.com/blog/bit-3-email-filter-for-sub-production-instances/https://finite-partners.com/blog/bit-3-email-filter-for-sub-production-instances/During an implementation of Service-Now, it’s very helpful to be able to test out email notifications with a small group…Mon, 05 Feb 2018 00:00:00 GMTUncategorizedBitImplementationNotificationsServiceNowGarrett Griffin-Moraleshttps://finite-partners.com/blog/byte-11-company-specific-logos/https://finite-partners.com/blog/byte-11-company-specific-logos/Different ServiceNow users can see different header logos and text while using the same instance… let’s talk about how it’s…Fri, 02 Feb 2018 00:00:00 GMTUncategorizedAdministrationBrandingDevelopmentImplementationServiceNowGarrett Griffin-Moraleshttps://finite-partners.com/blog/byte-10-triggering-notifications-from-workflows/https://finite-partners.com/blog/byte-10-triggering-notifications-from-workflows/There’s more than one way to send out notifications from a Change or Service Catalog workflow… what’s the best way?…Thu, 01 Feb 2018 00:00:00 GMTUncategorizedBest PracticesByteDevelopmentNotificationsServiceNowWorkflowsGarrett Griffin-Moraleshttps://finite-partners.com/blog/byte-9-properly-granting-permissions/https://finite-partners.com/blog/byte-9-properly-granting-permissions/The Problem There’s a number of ways to dole out roles and privileges in the system, but which will result…Wed, 31 Jan 2018 00:00:00 GMTUncategorizedAdministrationBest PracticesByteDevelopmentRolesSecurityServiceNowGarrett Griffin-Moraleshttps://finite-partners.com/blog/byte-8-magical-left-hand-nav-shortcuts/https://finite-partners.com/blog/byte-8-magical-left-hand-nav-shortcuts/Left Hand Nav Shortcuts .list Type in a table name followed by “.list” to be taken directly to a list…Tue, 30 Jan 2018 00:00:00 GMTUncategorizedByteDevelopmentServiceNowGarrett Griffin-Moraleshttps://finite-partners.com/blog/byte-7-workflows-should-never-contain-current-update/https://finite-partners.com/blog/byte-7-workflows-should-never-contain-current-update/The Scenario You’re using a script activity in the Change Workflow to look up the value of a particular field…Tue, 30 Jan 2018 00:00:00 GMTUncategorizedBest PracticesByteDevelopmentServiceNowWorkflowsGarrett Griffin-Moraleshttps://finite-partners.com/blog/byte-5-fixing-update-set-blunders/https://finite-partners.com/blog/byte-5-fixing-update-set-blunders/The Problem How do you get configuration/code from the wrong update set to the correct one? The Wrong Way As…Mon, 29 Jan 2018 00:00:00 GMTUncategorizedByteUpdate SetsGarrett Griffin-Moraleshttps://finite-partners.com/blog/byte-6-store-sys-ids-in-user-preferences/https://finite-partners.com/blog/byte-6-store-sys-ids-in-user-preferences/The Situation Often times a script will need to reference a particular group (such as an advanced approval script). Best…Mon, 29 Jan 2018 00:00:00 GMTUncategorizedBest PracticesByteDevelopmentServiceNowGarrett Griffin-Moraleshttps://finite-partners.com/blog/bit-2-how-to-report-on-weekly-development/https://finite-partners.com/blog/bit-2-how-to-report-on-weekly-development/Note: This is an updated blog post from 2014. Since it’s not always possible to practice “pair programming” when I’m in a…Sun, 28 Jan 2018 00:00:00 GMTUncategorizedBitConsulting TipsGarrett Griffin-Moraleshttps://finite-partners.com/blog/byte-4-global-business-rules-are-bad-news/https://finite-partners.com/blog/byte-4-global-business-rules-are-bad-news/What is a Global Business Rule? These are business rules that are created with “Global” in the Table field. In…Sun, 28 Jan 2018 00:00:00 GMTUncategorizedBusiness RulesByteDevelopmentScript IncludesGarrett Griffin-Moraleshttps://finite-partners.com/blog/byte-3-how-to-use-background-scripts/https://finite-partners.com/blog/byte-3-how-to-use-background-scripts/Note: This is an updated blog post from 4 years ago on my personal blog. I’ve reviewed it for accuracy…Thu, 25 Jan 2018 00:00:00 GMTUncategorizedBackground ScriptsByteDevelopmentServiceNowGarrett Griffin-Moraleshttps://finite-partners.com/blog/byte-2-glideaggregate-examples/https://finite-partners.com/blog/byte-2-glideaggregate-examples/Note: This was originally posted on my personal blog back on 2014. However, I’ve reviewed it for accuracy and found…Wed, 24 Jan 2018 00:00:00 GMTUncategorizedByteDevelopmentGlideAggregateServiceNowGarrett Griffin-Moraleshttps://finite-partners.com/blog/bit-1-get-lastpass-to-tell-instances-apart/https://finite-partners.com/blog/bit-1-get-lastpass-to-tell-instances-apart/As a consultant, we often have to deal with a whole slew of instances at any given time. Each Customer…Tue, 23 Jan 2018 00:00:00 GMTUncategorizedBitConsulting TipsLastPassPasswordsSecurityGarrett Griffin-Moraleshttps://finite-partners.com/blog/byte-1-getting-distinct-records/https://finite-partners.com/blog/byte-1-getting-distinct-records/Note: This is a repurposed post from my old personal blog — however I’ve reviewed everything, and it’s still relevant, and Kingston compatible!…Tue, 23 Jan 2018 00:00:00 GMTDevelopmentByteDevelopmentGlideAggregateServiceNowGarrett Griffin-Moraleshttps://finite-partners.com/blog/the-beginning-crawl/https://finite-partners.com/blog/the-beginning-crawl/I started with ServiceNow back in 2010. I was fresh out of college, and was offered a job at SunGard…Fri, 29 Dec 2017 00:00:00 GMTUncategorizedGarrett Griffin-Morales